13 дней назад
Product Support Engineer (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Support Engineer (Cybersecurity): Providing advanced technical support for enterprise cybersecurity products through troubleshooting, customer sessions, and case management with an accent on Linux command-line diagnostics, email debugging, and root cause analysis. Focus on resolving moderate-to-complex issues end to end, documenting technical solutions, and mentoring lower-level support engineers.
Location: Cordoba, Argentina
Company
provides cybersecurity solutions that protect people, data, email, cloud, and collaboration workflows from digital threats.
What you will do
- Provide advanced software technical support to customers, resellers, and partners by phone and through the ticketing system.
- Diagnose, isolate, and resolve moderate-to-complex technical issues from start to finish.
- Manage support cases within SLO guidelines and send alerts or customer communications when required.
- Host shared troubleshooting sessions with customers and document technical solutions and product information in the knowledge base.
- Review technical documentation and training materials as a subject-matter expert.
- Provide technical guidance and mentoring to lower-level Product Support Engineers.
Requirements
- 4+ years of experience in a technical support role.
- Strong written and verbal customer-facing communication skills.
- Complete competence working in Linux command-line environments.
- Advanced use of grep, regular expressions, and command-line log scraping.
- Experience debugging email systems and using remote hosting tools for customer troubleshooting sessions.
- Ability to debug broad system environments of moderate complexity with limited supervision, including multiple configurations and protocols.
Nice to have
- Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email and network security products.
Culture & Benefits
- Flexible work environment.
- Competitive compensation and comprehensive benefits.
- Career development opportunities and recognition for contributions.
- Annual wellness and community outreach days.
- Global collaboration and networking opportunities.
- Collaborative, customer-focused, and inclusive culture.
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