Field Reimbursement Manager, Oncology (Patient Engagement & Customer Solutions)

Location: Field-based territory covering Saint Paul, Minnesota; Eau Claire and Appleton, Wisconsin; and the Upper Peninsula of Michigan. Permanent residence in the listed territory is required. Travel up to 75% of the time, with up to 50% of working time spent on-site with healthcare providers.

Base pay: $102,000–$177,100 per year.

Company

Johnson & Johnson develops healthcare solutions and oncology therapies through its Innovative Medicine and MedTech businesses.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, payer procedures, and access requirements.
• Resolve patient access, fulfillment, affordability, prior authorization, billing, and appeals issues.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal medical, marketing, compliance, and patient-support functions.
• Use account management, quantitative data, and market insights to identify access barriers and develop timely solutions.
• Build trusted relationships with academic centers, community hospitals, oncology clinics, and oncology group practices.
• Manage territory routing, logistics, account planning, training, and compliant field execution.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• Minimum of 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, including buy-and-bill, assignment of benefits, coding, billing, prior authorizations, and appeals.
• Experience working with patient support hub services and healthcare provider offices.
• Strong analytical, problem-solving, communication, collaboration, and influencing skills.
• Valid US driver’s license and permanent residence in the listed field territory required.

Nice to have

• Oncology disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, commercial payer initiatives, and pharmaceutical reimbursement policies.
• Experience with Salesforce CRM, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment guided by the company’s Credo and equal opportunity principles.
• Participation in pension, 401(k), and long-term incentive programs.
• Paid vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time off.
• Work focused on improving patient treatment access, adherence, and healthcare experiences.