обновлено 3 дня назад
Customer Service Representative (Dispute)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (Dispute) (Payments/Dispute): Managing complex chargeback and arbitration cases to deliver accurate, compliant resolutions across the payments ecosystem with an accent on transaction analysis, card network requirements, and operational accuracy. Focus on resolving complex disputes, identifying risk and process-improvement opportunities, and guiding colleagues through challenging cases.
Location: Taipei, Taiwan; onsite
Company
A company delivering secure, compliant, and innovative payment experiences.
What you will do
- Lead complex chargeback and arbitration cases through accurate and timely resolution.
- Analyze transaction activity and patterns to mitigate risk and improve dispute operations.
- Provide insights and recommendations that support compliance, reduce financial exposure, and improve business performance.
- Review case documentation against regulatory and card network requirements.
- Share expertise, guide colleagues through complex scenarios, and support team capability and service quality.
Requirements
- Bachelor's degree or equivalent experience.
- 2–3 years of experience in dispute resolution, chargebacks, card payments operations, or banking.
- Ability to analyze complex transaction activity and make accurate, compliant decisions.
- Strong knowledge of card network regulations and industry dispute processes.
- Ability to manage competing priorities, take initiative, and maintain accuracy in a fast-paced environment.
- Effective communication and collaboration skills.
Nice to have
- Experience managing disputes across the full association lifecycle, including arbitration and final rulings.
- Experience identifying operational trends and recommending process improvements.
- Experience coaching, mentoring, or informally leading colleagues.
Culture & Benefits
- Work with global teams and experienced payments professionals.
- Inclusive, collaborative environment focused on shared outcomes.
- Opportunities to contribute to evolving payment solutions and operational improvements.
- Career development opportunities in a organization.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →