Technical Account Manager (Sportsbook)

Location: Georgia

Company

Builds a sportsbook platform that enables operators to launch and manage sports betting businesses in regulated markets worldwide.

What you will do

• Lead client onboarding and API integrations from technical setup through testing and production go-live.
• Coordinate integration roadmaps, requirements, and technical tasks for Engineering and DevOps teams.
• Conduct pre-release technical audits to identify configuration and integration issues.
• Manage incidents by analysing logs, troubleshooting integrations, coordinating resolutions, and contributing to root cause analysis.
• Support product adoption through technical demonstrations, feature guidance, and ongoing client communication.
• Improve support processes using automation and AI tools for ticket triage, documentation, and issue resolution.

Requirements

• English at B2 level or higher and Russian at B2 level or higher.
• Experience in Technical Account Management, Technical Support, Integration, Implementation, or a similar client-facing technical role.
• Knowledge of web architecture, REST APIs, JSON, browser DevTools, and server logs.
• Hands-on experience with Jira and Confluence.
• Strong analytical, problem-solving, communication, and prioritisation skills.
• Ability to work autonomously with clients and cross-functional technical teams.

Nice to have

• Experience in iGaming, Sportsbook, betting, or high-load SaaS products.
• Understanding of Sportsbook integrations and the technical ecosystem behind online betting products.
• Experience using AI or automation tools in technical support, integration, or account management workflows.

Culture & Benefits

• Private health insurance and a comprehensive mental health program.
• Sports benefits and paid time off.
• Free online English lessons and local language courses.
• Maternity leave support and referral rewards.
• Upskilling, internal workshops, professional conferences, and corporate events.