CMS Website Specialist (HTML/CSS)

Location: Chester, United Kingdom; hybrid working with time at home and in the office

Company

hirify.global is a growing SaaS company providing an all-in-one reservation and operations platform for holiday parks, campsites, hotels, and other accommodation providers across Europe.

What you will do

• Support customers with CMS questions and technical website issues.
• Provide practical guidance to improve website usability, quality, performance, and online presence.
• Manage website restyling projects and implement technical improvements using HTML and CSS.
• Support onboarding projects and help new customers launch their websites successfully.
• Identify improvements to CMS functionality, documentation, internal processes, and customer experience.
• Collaborate with Product, Development, and Customer Success teams while sharing technical knowledge with colleagues.

Requirements

• Higher education qualification or equivalent level of thinking and working.
• At least 2 years of experience in web support, CMS management, website implementation, or front-end development.
• Hands-on experience with HTML, CSS, and CMS platforms.
• Strong customer service and stakeholder management skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proactive, solution-oriented approach with the ability to work independently and take ownership of projects.

Culture & Benefits

• Hybrid working combining home and office work.
• 25 days of annual leave plus 8 Bank Holidays.
• Structured onboarding programme with a dedicated buddy.
• Access to an LMS, internal training, and ongoing development opportunities.
• Annual salary reviews and the opportunity to contribute to a growing international SaaS company.

Hiring process

• Application review with a response within five working days.
• First interview with the team.
• Second interview focused on technical experience, customer success, and contribution to the CMS team, followed by an offer where there is a mutual match.