Customer Support Specialist (Medtech)

Location: Customer site in Oxford, United Kingdom; onsite presence required five days per week, 9:00 am–5:00 pm.

Company

hirify.global develops and supports healthcare technologies used in blood management and transfusion-related clinical environments.

What you will do

• Maintain the functionality of the BloodTrack system, diagnosing and resolving hardware and software issues.
• Monitor the onsite helpdesk, respond to support requests, and investigate system activity, equipment reports, and overdue actions.
• Collaborate with clinical users, laboratory teams, hospital IT, third-party partners, and internal colleagues to minimise downtime.
• Perform preventative maintenance on PDAs, printers, blood fridges, and other devices while maintaining asset, helpdesk, location, and KPI records.
• Coordinate faulty-device repairs, replacement equipment, spare-device levels, reporting, and service improvement activities.
• Deliver BloodTrack, blood fridge, remote issue, advanced troubleshooting, and train-the-trainer sessions for customer staff.

Requirements

• Relevant experience as a Biomedical Scientist, Pathology IT Specialist, laboratory professional, or Transfusion Practitioner.
• At least five years of experience in a nursing or clinical environment, including work with clinical software applications.
• Clinical knowledge sufficient to understand how the products are used in practice.
• Experience delivering training, coaching, or competency assessments in a clinical or healthcare setting.
• Strong communication, organisation, judgement, accuracy, confidentiality, and customer relationship skills.
• Full driving licence and the ability to work onsite in Oxford five days per week.

Culture & Benefits

• Full-time employment in a diverse and dynamic work environment.
• Work focused on reliable support in a patient-safety-critical healthcare setting.
• Regular collaboration across clinical, technical, commercial, and third-party stakeholders.
• Opportunity to contribute to service improvements, educational events, and clinical training materials.