Billing Administrator

Location: Auckland, New Zealand; office-first and on-site by default

Company

hirify.global develops technology that helps farmers and graziers run more productive and sustainable operations by transforming conventional grazing practices.

What you will do

• Own the invoicing cycle and prepare accurate, timely invoices for customers in New Zealand, Australia, and the United States.
• Maintain customer billing data, including contracts, collar counts, subscriptions, pricing, credits, and adjustments.
• Reconcile invoices against contracts and system data, identify process gaps, and improve billing workflows as the business scales.
• Handle customer billing questions and disputes by phone, email, and Slack with clarity and empathy.
• Support Sales, Account Management, and Finance with billing guidance, month-end activities, reporting, audits, and process improvements.
• Manage collections from payment reminders through escalation while maintaining accurate records and protecting customer relationships.

Requirements

• 2+ years of experience in billing, accounts receivable, or invoicing, ideally in a high-volume, subscription, or SaaS environment.
• Confidence speaking with customers by phone and discussing payment matters in a firm and empathetic way.
• Strong written and verbal communication skills with the ability to adapt explanations for customers, Sales, and Finance.
• Excellent attention to detail, process discipline, and the ability to manage competing priorities.
• Experience with an ERP or billing platform such as NetSuite or Xero, plus confidence using Excel or Google Sheets.

Nice to have

• Experience with multi-currency or multi-entity billing across New Zealand, Australia, and the United States.
• Exposure to NetSuite, Salesforce, or a similar CRM/ERP stack.
• Experience helping a finance function scale and building new processes.

Culture & Benefits

• Office-first culture with flexibility when needed and a high-trust working environment.
• Health insurance through Southern Cross.
• Six months of fully paid parental leave for primary caregivers and four weeks for secondary caregivers.
• $1,000 annual self-development budget, wellness leave, and unlimited paid annual leave.
• Remuneration includes salary, benefits, and an employee stock ownership plan.
• Inclusive environment focused on meaningful work, personal growth, and solving challenging problems.

Hiring process

• Submit a cover letter explaining interest in the role and hirify.global together with a CV.