Senior Operations Engineer (Fintech)

TL;DR

Senior Operations Engineer (Fintech): Enabling hirify.global's people and technology, providing technical leadership and support for internal tools and technologies with an accent on IT scaling strategies and user experience improvements. Focus on complex troubleshooting, cross-functional collaboration, and driving operational solutions to scale IT operations as hirify.global continues to grow.

Location: The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

Salary: $106,250 - $125,000 CAD

Company

hirify.global's mission is to democratize finance for all.

What you’ll do

• Develop and execute IT scaling strategies, improvements, and technical innovation.
• Improve user experience by leading and implementing technical initiatives collaboratively.
• Support higher-level IT needs for global offices and partners, including executive support.
• Partner with Program Managers, Procurement, Support Engineers, Client Platform Engineers, and Enterprise Application teams.
• Drive root cause analysis efforts and implement solutions.
• Troubleshoot complex issues across a range of devices and operating systems.

Requirements

• A self-starter who likes a variety of projects.
• Resourcefulness, persistence, and ability to thrive in fast-paced environments.
• Exceptional written and communication skills.
• Technical design and process flow documentation experience.
• 5+ years of experience in a customer-facing customer support role.
• 5+ years of experience in workflow automation and tooling.

Nice to have

• 3+ years of IT environment experience or IT project management.
• Experience with collaboration technology and AV systems.