Team Lead, SAP AMS

Location: São Paulo, Brazil

Company

hirify.global provides enterprise software support, managed services, and Agentic AI ERP solutions for Oracle, SAP, and VMware environments.

What you will do

• Lead, mentor, and develop SAP AMS functional and technical consultants and analysts.
• Oversee daily SAP support across multiple modules and ensure incidents, problems, and service requests meet agreed SLAs.
• Coordinate critical production issues, escalations, service reporting, and stakeholder communications.
• Assess and prioritize enhancements, coordinate testing and deployments, and support SAP upgrades and transformation initiatives.
• Drive process optimization, automation opportunities, root cause analysis, and preventive measures.
• Maintain governance, documentation, compliance, SAP security standards, risk management, and business continuity practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• At least 7 years of SAP support experience, including 2 or more years in a leadership or supervisory role.
• Strong experience in SAP AMS or production support environments and solid knowledge of SAP ERP and/or SAP S/4HANA.
• Experience managing incident, problem, and change management processes.
• Knowledge of ITIL service management methodologies.
• Excellent written and verbal English communication skills.

Nice to have

• SAP certification in one or more functional or technical modules.
• ITIL Foundation certification.
• Experience supporting global or multi-country SAP environments.
• Knowledge of SAP integration technologies, Fiori, and SAP Basis concepts.
• Experience managing distributed or remote support teams.

Culture & Benefits

• Collaborative, customer-focused, and results-driven work environment.
• Opportunities for coaching, training, knowledge sharing, and professional development.
• Work supporting global enterprise clients, including Fortune 500 and Global 100 organizations.
• Compensation, bonuses, and benefits aligned with skills and performance.
• Commitment to diversity, inclusion, community impact, and mutual respect.