Associate After Sales Manager (Solar Energy)

Location: Onsite in Addis Ababa, Ethiopia; the job listing also specifies Kenya as the location.

Company

hirify.global is an off-grid solar energy company providing solar systems, energy-efficient appliances, financing, and related services to households and businesses.

What you will do

• Manage after-sales operations, resolving customer complaints, warranty claims, service requests, repairs, maintenance, and product replacements.
• Lead, coach, and mentor after-sales executives, technicians, and service staff while organizing technical and customer-service training.
• Oversee warranty approvals, rejections, documentation, spare-parts inventory, procurement, and distribution.
• Build relationships with customers, service partners, technical teams, and third-party providers, including handling escalations and customer feedback.
• Develop operational processes and work with technology teams to improve systems, workflows, service quality, and customer experience.
• Translate global after-sales strategy into Ethiopia-focused plans, monitor KPIs such as turnaround time and NPS, and report on operational performance and compliance.

Requirements

• Degree in Engineering or another relevant discipline; an advanced degree is an advantage.
• At least 8 years of experience in after-sales service or service operations within consumer electronics, renewable energy, or mobile industries.
• Experience managing an after-sales department with responsibility for service delivery, operational targets, and customer satisfaction.
• Strong communication, organization, critical-thinking, problem-solving, adaptability, and process-improvement skills.
• Fluency in English and Amharic is required.
• Commitment to customer service and alignment with hirify.global’s mission to expand access to energy and create employment opportunities in rural communities.

Culture & Benefits

• Permanent, full-time onsite position in the Operations department.
• Professional growth in a rapidly expanding, high-impact clean-energy sector.
• Collaborative and inclusive environment with colleagues from diverse geographies and backgrounds.
• Tailored learning pathways through the hirify.global Center for Leadership.
• Commitment to diversity, inclusion, and equal employment opportunities.