Junior Technical Customer Support Specialist (Evening Shift)

Location: Vilnius, Lithuania; hybrid work with 3 office days and 2 work-from-home days, plus WFA options.

Company

hirify.global develops web data gathering solutions for businesses, including Fortune 500 companies.

What you will do

• Support customers through live chat and email.
• Answer customer queries and provide reliable information.
• Ensure an excellent customer experience.
• Interpret and improve customer success processes and performance.
• Work with technical specialists to understand IT business logic.
• Build customer relationships that encourage advocacy.

Requirements

• No previous experience required; eagerness to learn and grow is essential.
• Excellent English and Lithuanian communication skills.
• Strong communication skills, empathy, and a customer-focused attitude.
• Energy to collaborate with the team and a helpful, humble personality.
• Genuine interest in learning and developing professionally.

Culture & Benefits

• Internal and external learning resources, guilds, communities, and knowledge-sharing events.
• Supportive environment with more than 500 professionals and access to Tesonet network communities.
• Yearly workation, internal events, team-building budget, and extra days off.
• Hybrid work with work-from-anywhere options, plus office perks and modern tools.
• Private health insurance, gym access, physical well-being specialists, and psychologist or psychotherapist sessions.
• Inclusive family-related time-off policy and special product deals.