15 дней назад
Quality Analyst (German or French)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Quality Analyst (German or French) (BPO/Sales Quality): Auditing customer interactions and sales activity in an Alexandria program with an accent on process adherence, compliance, documentation, and customer experience. Focus on identifying defects, validating sales, routing non-compliant cases, and producing quality reports for leadership.
Location: Onsite in Alexandria, Egypt
Company
Digital engineering and business process services provider focused on AI, automation, cloud engineering, advanced analytics, and scalable business transformation.
What you will do
- Complete one quality audit per agent per day using the Quality MON Form.
- Evaluate sales pitches, objection handling, process adherence, documentation, and customer experience.
- Validate sales against program requirements and identify hygiene, documentation, and compliance defects.
- Route invalid or non-compliant sales through the appropriate correction or rejection process.
- Prepare weekly and monthly reports covering quality scores, defects, defect themes, feedback, and completed coaching.
- Distribute policy updates and informational flyers through approved channels.
Requirements
- Fluency in German or French at B1/B2 level is required.
- English at B2 level is required.
- 1–2 years of quality assurance experience in the BPO industry supporting a sales program is preferred.
- Ability to work onsite in Alexandria is required.
Culture & Benefits
- Full-time employment supporting a new program in Alexandria.
- Work focused on structured audits, calibration, feedback, compliance, and reporting.
- Confidential handling of applicant information according to EEO guidelines.
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