NOC Engineer / SRE

Location: United Kingdom - Remote

Company

hirify.global develops AI, cloud, and digital software used by global businesses for customer experience, financial crime prevention, and public safety.

What you will do

• Participate as a primary or escalation responder in a 24/7 on-call rotation.
• Lead and support major incident response, including triage, mitigation, resolution, and blameless post-incident reviews.
• Coordinate incident response across Engineering, Infrastructure, Security, and Product teams.
• Own service health monitoring and design alerting strategies aligned with SLIs and SLOs.
• Build dashboards, reduce alert fatigue, and improve observability across infrastructure, applications, and dependencies.
• Automate operational tasks, implement self-healing and auto-remediation, and support production releases.

Requirements

• Strong Linux systems administration and experience with incident management and production support.
• Experience working in 24/7 NOC or production operations environments.
• Experience with cloud infrastructure, preferably AWS, plus Docker and Kubernetes.
• Scripting or programming experience in Python, Bash, Go, or similar technologies.
• Knowledge of monitoring and alerting platforms such as Grafana, Prometheus, Datadog, Splunk, or CloudWatch.
• Understanding of networking fundamentals, including DNS, TCP/IP, and load balancing.

hirify.global-to-have">hirify.global to have

• Experience defining or operating to SLOs and SLIs.
• Experience migrating from a traditional NOC to an SRE model.
• Infrastructure as Code experience with Terraform, Ansible, or similar tools.
• Exposure to security, compliance, or regulated environments.

Culture & Benefits

• Remote work in the United Kingdom.
• Individual contributor role reporting to the Manager, Network Operations.
• Work in a 24/7 operational environment focused on reliability, automation, and continuous improvement.
• Opportunity to support software used by more than 25,000 global businesses.