Customer & Partner Care - Trainer (Fintech)

Location: Hybrid role based in Cairo, Egypt

Company

hirify.global is a fintech platform serving customers and business partners across Saudi Arabia and the wider GCC region through a customer-centric financial super-app.

What you will do

• Deliver onboarding and training programs for new and existing contact center employees across customer support, sales, and back-office operations.
• Facilitate engaging instructor-led sessions in virtual and in-person formats.
• Coordinate training schedules, logistics, and communications with stakeholders.
• Measure training effectiveness through feedback, assessments, engagement data, and performance metrics.
• Collaborate with quality, operations, and product teams to keep training materials accurate and up to date.
• Identify knowledge gaps and maintain FAQs, documentation, and knowledge-base content.

Requirements

• 1–2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment.
• Experience with onboarding, coaching, or soft-skills training.
• Strong communication and presentation skills in English.
• Ability to simplify complex topics and adapt training to different learning styles.
• Strong organization, attention to detail, and time-management skills.
• Ability to deliver both virtual and in-person training in the Cairo office environment.

Nice to have

• Training of Trainers certification.
• Arabic communication skills.
• Familiarity with digital learning tools or LMS platforms.

Culture & Benefits

• Collaborative work with quality, operations, product, and contact center teams.
• Fast-paced and dynamic working environment.
• Opportunity to support employee development and improve customer service quality.