Service Manager

Location: Belarus

Salary: EUR 1300–1500 per month gross; final compensation depends on experience, location, and professional growth.

Company

hirify.global is a pre-IPO software development company providing full-cycle IT services and digital solutions for enterprises and mid-sized businesses.

What you will do

• Prepare managed services commercial proposals, including fixed-price, time-and-materials, and support services offers.
• Coordinate proposal development with technical experts, delivery teams, sales, and subcontractors.
• Analyze customer requirements, RFPs, RFIs, and RFQs.
• Prepare Statements of Work, service descriptions, assumptions, exclusions, SLAs, and pricing documentation.
• Collect effort estimates, consolidate cost models, and support bid and tender submissions.
• Improve proposal templates, knowledge bases, and preparation processes using AI and automation tools.

Requirements

• Experience in presales, bid management, proposal management, project management, service management, or a similar role in an IT services company.
• Experience preparing commercial proposals, tenders, or customer-facing documentation.
• Understanding of IT services, managed services, software development, cloud, or infrastructure services.
• Ability to structure complex information into clear, professional documents and manage multiple deadlines.
• Advanced proficiency with Microsoft Word, Excel, and PowerPoint.
• Upper-Intermediate English proficiency or higher.

Nice to have

• Experience using AI tools such as ChatGPT or Microsoft Copilot for proposal preparation.
• Experience with CRM, project management, or ITSM tools such as Jira, Confluence, or ServiceNow.

Culture & Benefits

• Opportunity to work on large-scale projects and business relationships with major international brands.
• Exposure to high-profile deals, negotiations, and communication with C-level stakeholders.
• Access to educational platforms, seminars, established knowledge resources, and professional practices.
• Opportunities for specialist or management career growth.
• Compensation is reviewed based on experience, location, and professional growth.