Account Manager, SME & Growth (Fintech)

Location: London, United Kingdom; hybrid work with 3 days per week required in the London office

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own and grow a portfolio of strategic SME accounts through account planning, customer engagement, product adoption, retention, and expansion.
• Identify, develop, and close upsell and expansion opportunities throughout the sales cycle.
• Act as a trusted advisor by understanding customer businesses, industries, goals, and challenges.
• Lead complex commercial negotiations involving bespoke agreements and multi-product solutions.
• Translate customer needs and technical requirements into commercially viable solutions across multiple products.
• Work with Sales, Marketing, Operations, and EMEA leadership while achieving commercial KPIs and revenue targets.

Requirements

• At least 2 years of experience in account management or sales, preferably selling a technical product.
• Strong consultative selling skills and experience managing complex sales cycles, customer strategies, pain points, and value propositions.
• Demonstrated success exceeding targets and delivering against commercial KPIs and revenue goals.
• Strong analytical, strategic, communication, problem-solving, networking, and relationship-building skills.
• Technical aptitude, including the ability to understand complex technical requirements; knowledge of APIs is preferred.
• Bachelor’s degree or equivalent and strong written and verbal English.

Nice to have

• Experience with MEDDPICC or other structured sales methodologies.
• Startup or fintech experience.
• Experience with Salesforce.

Culture & Benefits

• Fast-paced, scaling environment with significant ownership and autonomy.
• Opportunity to work on complex, high-visibility customer and commercial challenges.
• Hybrid working environment based in the London office.
• Collaborative work across Sales, Marketing, Operations, and regional leadership.