Marketing Intern (Cross Border)

Location: Jakarta, Indonesia; hybrid workplace

Company

Ninja Xpress is an Indonesian last-mile delivery service supporting local SMEs with delivery, tracking, customer service, rewards, and business support programs.

What you will do

• Support social media planning and execution, including content scheduling, publishing, monitoring, and performance tracking.
• Assist with digital advertising campaign setup, daily monitoring, and reporting.
• Support CRM activities, customer database management, customer engagement campaigns, and CRM communications.
• Prepare campaign reports and dashboards with key performance metrics and results.
• Analyze campaign and customer engagement data to identify trends, issues, and improvement opportunities.
• Prepare marketing materials, campaign briefs, and creative requests while coordinating with internal teams and partners.

Requirements

• Final-year student or fresh graduate in Marketing, Communications, Business, Digital Marketing, or a related field.
• Basic understanding of social media, digital marketing, CRM, and campaign performance.
• Proficiency in Excel or Google Sheets and PowerPoint or Google Slides.
• Good communication skills in Bahasa Indonesia and English.
• Detail-oriented, organized, proactive, willing to learn CRM tools such as Qontak, and able to demonstrate time management, problem solving, learning agility, and ownership.

Nice to have

• Prior experience in social media, digital marketing, or CRM.

Culture & Benefits

• Hybrid work arrangement in Jakarta.
• Opportunity to support marketing and customer engagement initiatives in a cross-border operations department.
• Exposure to social media, digital advertising, CRM platforms, campaign reporting, and data analysis.