Service Management Executive

Location: İstanbul, Istanbul, Türkiye

Company

hirify.global is an international telecommunications company providing connectivity and technology services to millions of customers.

What you will do

• Own relationships with assigned clients across onboarding, implementation, training, adoption, retention, and satisfaction.
• Act as a trusted strategic advisor, reviewing customer journeys and helping clients overcome issues and achieve their goals.
• Coordinate internal project teams and third-party service providers to ensure timely delivery.
• Prepare client-facing performance documentation, analyze NPS and KPI trends, and identify improvement opportunities.
• Collaborate with sales and marketing to increase referrals and develop customer case studies.
• Manage customer feedback, postmortems, special projects, events, and campaigns.

Requirements

• 8–10 years of experience in communications or customer success management, with at least 10 years in technical multidisciplinary management.
• Bachelor’s degree in Business Management, IT, or a related field.
• Experience in customer-facing service management and managed services.
• Strong communication, strategic planning, project management, analytical, and process-oriented skills.
• Experience creating KPI reports for technical and non-technical audiences and managing stakeholders across departments.
• Effective spoken and written English is required.

Nice to have

• Understanding of enterprise infrastructure across data, voice, security, and cloud.
• Cloud knowledge and strong proficiency with Microsoft Office.

Culture & Benefits

• Hybrid working kit and ergonomic kit allowance.
• Flexible benefits program, digital meal voucher, and flexible transportation allowance.
• Private health insurance and employee assistance hotline with counselling.
• Discounted products and services.
• Inclusive, diverse, and collaborative international work environment.