Customer Service Associate with Dutch (iGaming)

Location: Sofia, Bulgaria

Company

hirify.global is a gaming technology company providing software, services, content, platforms, customer support, and risk management solutions for regulated gaming markets.

What you will do

• Provide customer support for Holland Casino clients and help deliver a positive online gaming experience.
• Handle existing customer queries through chat, email, and phone.
• Resolve customer issues using a professional and friendly approach.
• Follow company procedures and service standards.
• Work toward individual and team performance targets.

Requirements

• High-level spoken and written Dutch.
• Fluent English.
• Advanced computer literacy.
• Strong communication and multitasking skills.
• Teamwork, knowledge-sharing, and commitment to team goals.
• Flexibility to work shifts.

Nice to have

• Experience in customer support or other client-facing roles.

Culture & Benefits

• Performance bonuses and opportunities for internal career growth.
• Health and dental insurance, life insurance, a MultiSport card, employee assistance, and food, travel, and wellness allowances.
• 25 days of paid annual leave.
• Company-sponsored seminars, training programs, social activities, and events.
• Additional bonuses for life events, including newlywed and baby bonuses.