Team Lead, Financial Crimes (Fintech)

Location: Hybrid model, Darling Park Tower, Sydney, Australia

Company

hirify.global supports financial institutions and helps shape the future of payments in Australia.

What you will do

• Lead, coach, and develop a frontline Financial Crime team comprising Fraud Officers and Senior Fraud Officers.
• Set clear goals, provide regular feedback, and create meaningful development opportunities.
• Build an inclusive, engaged, and high-performing team culture while maintaining service levels and customer outcomes.
• Manage performance consistently, recognise strong contributions, and address quality or capability gaps through coaching and action plans.
• Strengthen accountability, service standards, risk awareness, and team capability in a complex 24/7 environment.

Requirements

• Demonstrated people leadership experience in a frontline, contact centre, or operational environment.
• Strong experience with coaching, engagement, and capability building.
• Confidence setting expectations, managing performance, and leading people through change.
• Strong communication and relationship-building skills, including the ability to conduct constructive conversations.
• Ability to create a safe, inclusive team culture and maintain a focus on customer outcomes.

Nice to have

• Financial services experience and knowledge of fraud management across retail financial products.
• Knowledge of fraud and card products, payments, card schemes, online banking fraud, and AML/CTF requirements.
• Experience using quality insights, operational measures, and process improvement to strengthen performance.

Culture & Benefits

• Hybrid work model supporting flexibility and personal goals.
• Recognition through the IGNITE individual and team achievement program.
• Wellbeing initiatives supporting physical, mental, and financial health.
• Employer-funded paid parental leave.
• Novated leasing and the option to purchase additional annual leave.
• Equitable, diverse, and socially inclusive workplace with a barrier-free recruitment process.

Hiring process

• Screening and interviews may take place before the job advertisement closing date.