Social Media Manager / Community Strategist

Location: London, United Kingdom

Company

hirify.global is an integrated creative and marketing agency delivering advertising, customer experience, PR, influencer marketing, consulting, and behavioural science-led campaigns for major global brands.

What you will do

• Manage online communities and act as the brand voice across Instagram, TikTok, Facebook, X, YouTube, Pinterest, and other social platforms.
• Develop community management strategies, creative briefs, content calendars, and monthly social plans based on audience insights, cultural moments, and trends.
• Create, adapt, schedule, publish, and quality-check social content using Sprinklr and native platform tools, including influencer collaboration posts.
• Monitor platforms daily, identify risks and opportunities, moderate complex comments, and escalate brand safety concerns.
• Analyse audience insights, social metrics, trends, and competitor activity to produce monthly and quarterly reports and recommendations.
• Lead client relationships, support new business pitches, manage key social accounts, and provide guidance to the Community Management team, including line management.

Requirements

• Experience managing social media accounts, building online communities, scheduling content, and publishing across social channels.
• High proficiency with Sprinklr, Meta Ads Manager, and TikTok Ads Manager tools.
• Strong client-handling skills and the ability to adapt tone and voice for different platforms and audiences.
• Experience developing community management strategies, creative briefs, proactive engagement plans, and social reports.
• Ability to monitor brand safety risks, manage reactive trends, perform competitive analysis, and recommend improvements.
• Senior-level experience with leadership or line management responsibilities within a Community Management team.

Nice to have

• Mobile content creation and editing skills, including producing quick-turnaround phone-shot videos.
• Knowledge of viral and aesthetic social trends and experience creating Pinterest content concepts and copy.

Culture & Benefits

• Initial 12-month fixed-term contract with full-time hours and flexible working hours built around a 10am–4pm core period.
• 25 days of annual leave plus one volunteer day.
• Bupa healthcare, life assurance, enhanced maternity, adoption, and shared parental leave.
• 1.5:1 matching pension structure, wellbeing support, exercise membership contribution, Unmind membership, and annual eye tests.
• Season ticket loan, Cycle to Work Scheme, development budgets, and wellbeing activities.
• Inclusive equal-opportunity workplace with reasonable adjustments and Disability Confident interview support.