14 дней назад
Contact Center Commercial Performance Manager (Fintech)
75 800 - 96 700$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Contact Center Commercial Performance Manager (Fintech): Analyzing and optimizing Contact Center service economics, profitability, pricing, and operational performance with an accent on financial modeling, forecasting, and cost-to-serve analysis. Focus on evaluating commercial opportunities, building business cases, connecting operational metrics to financial outcomes, and providing data-driven recommendations to leadership.
Location: Remote-USA
Salary: $75,800–$96,700 per year
Company
is a fintech solutions provider and payments credit union service organization serving more than 4,000 financial institutions across North America.
What you will do
- Develop and maintain service economics, financial, profitability, and cost-to-serve models for Contact Center offerings.
- Analyze service utilization, staffing models, operational performance, cost structures, margins, and revenue realization.
- Support pricing evaluations, client opportunities, renewals, service modifications, and contract changes.
- Prepare forecasts, annual operating plans, long-range projections, variance analyses, and business performance reports.
- Build scenario analyses and business cases for new offerings, technology investments, automation initiatives, and operational improvements.
- Partner with Finance, Operations, Commercial Operations, Contracts & Billing, Sales Support, and leadership teams to improve reporting and decision-making.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, Business Administration, Data Analytics, Mathematics, or equivalent experience.
- Five to seven years of experience in financial analysis, business performance management, operational analytics, commercial finance, or a related discipline.
- Experience with pricing, forecasting, profitability analysis, complex financial models, analytical frameworks, large datasets, and business intelligence tools.
- Strong understanding of budgeting, forecasting, profitability analysis, cost-to-serve methodologies, Contact Center operations, and service delivery models.
- Advanced proficiency in Microsoft Excel, Power BI, PowerPoint, and other analytical tools.
- This role is currently not eligible for visa sponsorship.
Nice to have
- Advanced degree or professional certification.
- Experience with contact center, BPO, financial services, SaaS, or recurring revenue business models.
- Experience with Power BI, Tableau, Qlik, or similar visualization platforms.
- Experience with operational performance reporting and KPI management.
Culture & Benefits
- Remote-first and flexible work environment focused on psychological safety, wellbeing, inclusion, and belonging.
- Medical, dental, vision, telemedicine, life insurance, disability insurance, HSA, FSA, and supplemental insurance.
- Paid time off, 12 paid holidays, parental and family care leave, and community volunteer time off.
- 401(k) with employer match, tuition reimbursement, wellness program, and employee assistance program.
- Equal opportunity workplace with a focus on dedication, collaboration, curiosity, integrity, and continuous improvement.
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