Technical Support Engineer (Cloud Security)

Location: Australia

Company

hirify.global develops a cloud security platform that uses runtime context and eBPF-powered sensors to identify and prioritize risks, discover cloud posture issues, protect against real-time threats, and secure APIs.

What you will do

• Provide timely technical support through Slack, chat, and email.
• Diagnose and resolve customer issues, escalating complex cases to R&D or Product.
• Educate customers on product features and build strong customer relationships.
• Create and maintain support documentation and log customer interactions.
• Complete ongoing training to maintain technical expertise and support quality.

Requirements

• 1–3 years of experience in Technical Support, Technical Account Management, or Escalation Engineering; internal IT support experience does not qualify.
• Fluent English in written and spoken communication.
• MySQL experience.
• Bachelor’s degree in Engineering, Cyber Security, or an equivalent qualification.
• Experience with cloud technologies, Docker, networking, Linux, and Kubernetes.
• Experience with OpenSearch, Grafana, and troubleshooting analysis tools, preferably in cloud cybersecurity.

Culture & Benefits

• Opportunity to work on a next-generation cloud security platform.
• Creative and exploratory environment focused on meaningful product impact.
• Ongoing training to support continued technical development.
• Collaboration across Support, R&D, Product, and customer teams.