18 дней назад
Sr Engineer, Technical Support (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Sr Engineer, Technical Support (Cybersecurity): Resolving complex customer issues across identity, access, network security, Linux, web applications, and databases with an accent on escalated case handling, diagnostic analysis, and technical customer communication. Focus on validating patches and features, developing troubleshooting knowledge, coaching engineers, and designing AI-assisted support automation.
Location: Cairo, Egypt
Company
provides identity and access management, authentication, access governance, and security solutions for organizations worldwide.
What you will do
- Act as a customer advocate and collaborate with field teams to resolve complex technical issues.
- Diagnose highly escalated cases using troubleshooting tools, operational procedures, and analytical practices.
- Lead customer conference calls, communicate technical information clearly, and provide executive summaries.
- Validate product patches and features in a laboratory environment and share information about releases and known bugs.
- Create, review, and maintain technical knowledge-base articles for customers and support engineers.
- Lead new-hire onboarding, conduct case reviews, and coach junior engineers.
Requirements
- 5+ years of relevant experience and a bachelor's degree in IT, Communications, or Computer Science.
- Advanced knowledge of network and information security, including hands-on troubleshooting and administration.
- Advanced Linux administration and troubleshooting skills.
- Advanced understanding of network protocols, web-based applications, and SQL/database troubleshooting.
- Excellent customer communication, problem-solving, logical-thinking, teamwork, and knowledge-sharing skills.
- Ability to handle high-pressure situations, complex escalations, and technical coaching responsibilities.
Nice to have
- API/SDK knowledge, Docker fundamentals, Kubernetes basics, container troubleshooting, or Linux automation.
- Experience with AI-assisted troubleshooting, Copilot technologies, support automation design, or agent-based workflow development.
- RHCE, CISSP, CEH, OSCP, Security+, or ITIL certification.
Culture & Benefits
- Work in a security-focused environment supporting identity and access management products.
- Collaborate with customer-facing, field, and local support teams.
- Contribute to technical learning through knowledge sharing and technical sessions.
- Equal employment opportunity and a workplace free from discrimination and harassment.
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