19 дней назад
Account Management Team Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Management Team Lead (B2B marketplace/restaurant technology): Leading key account managers and managing strategic relationships with independent pizzerias through Slice’s commerce enablement platform with an accent on retention, growth, escalations, and proactive partner support. Focus on mentoring the team, interpreting complex performance data, resolving high-risk customer situations, and coordinating cross-functional shop success initiatives.
Location: Pristina; on-site, full-time. Working hours are 4:00 PM–12:00 AM, Monday–Friday.
Company
provides technology, services, and collective purchasing power to independent pizzerias so they can serve digitally minded customers and build lasting businesses.
What you will do
- Lead and support a team of Account Managers responsible for key accounts.
- Manage a small portfolio of enterprise-level accounts and build long-term client relationships.
- Handle escalations, cancellations, customer complaints, and high-risk situations.
- Ensure shop partners receive timely, proactive, and solutions-oriented support.
- Partner cross-functionally to apply the shop success checklist across key accounts.
- Gather feedback, monitor stakeholders, and help build a performance-driven account management culture.
Requirements
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment.
- Experience managing complex, high-value accounts with a focus on retention and growth.
- Proven ability to handle complaints and escalations calmly and clearly.
- Experience mentoring peers, leading projects, sharing best practices, and supporting a team.
- Strong analytical, communication, negotiation, problem-solving, and interpersonal skills.
- Proficiency in the platform, Salesforce, Slack, Excel, and other account management tools.
Nice to have
- Experience in the restaurant or hospitality industry.
- Fluency in multiple languages.
Culture & Benefits
- Paid on-the-job training from the first day.
- Career growth opportunities supported by coaching from team leads and trainers.
- Learning and Development program.
- Referral program and wellness stipend.
- Competitive salary with night-hour supplements and additional payments.
- Team activities including ping pong tournaments, Pizza Fridays, and summer parties.
Hiring process
- Application review.
- Recruiter video call followed by a video call with Account Manager Team Leads.
- Final interview and offer.
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