Dedicated Customer Care Representative

Location: Onsite in Istanbul, Turkey

Company

hirify.global is a global express transportation and logistics company serving more than 220 countries and territories.

What you will do

• Act as the first point of contact for major customers and build loyalty through proactive customer care.
• Provide accurate information and guidance through voice, chat, and email.
• Advise customers on hirify.global services and tools.
• Resolve service-related issues and identify effective long-term solutions.
• Enter customer information accurately and produce standard reports.
• Identify business growth opportunities and collaborate with other hirify.global teams to improve the customer experience.

Requirements

• Experience in customer service; sales experience is an advantage.
• Excellent communication skills, confidence, empathy, and friendliness.
• Computer literacy and the ability to navigate multiple systems and screens.
• Commercial awareness and a problem-solving mindset.
• Positive attitude and ability to work under pressure in a dynamic environment.
• Flexibility and willingness to work in an international, fast-paced team.

Culture & Benefits

• Full-time regular employment with 45 scheduled weekly hours.
• Training, on-the-job learning, and extensive learning resources including online language courses.
• Tuition Assistance Program for eligible permanent-contract positions.
• Employee Assistance Program for employees and their families.
• Reduced-rate shipping and career development opportunities.
• People-first, diverse, equitable, and inclusive workplace.