Teamlead Field Service (Medium-Speed Engines)

Location: Kiel, Schleswig-Holstein, Germany; office-based five days a week. Willingness to travel worldwide approximately 25% is required.

Base minimum pay: €89,785.00.

Company

hirify.global manufactures construction and mining equipment, engines, industrial gas turbines, and diesel-electric locomotives.

What you will do

• Provide functional and disciplinary leadership to the Field Service organization.
• Manage workforce and capacity planning, service budgets, costs, travel expenses, and external providers.
• Plan and coordinate national and international service assignments, maintenance, repairs, commissioning, and technical services.
• Prioritize service requests, manage critical breakdowns and escalations, and optimize response and resolution times.
• Work with Sales, Engineering, Project Management, Customer Service, Workshop, Spare Parts, dealers, customers, and global service centers.
• Develop service standards, digital tools, KPIs, new offerings, and continuous improvement and transformation initiatives.

Requirements

• Degree or diploma in mechanical or electrical engineering, appropriate marine engineer qualifications, or equivalent knowledge and experience.
• Several years of experience in technical support, testing, or on-site servicing and operation of medium-speed engines.
• Leadership, decision-making, accountability, planning, prioritization, and hands-on problem-solving skills.
• Strong customer focus and the ability to communicate with dealers and customers verbally and in writing.
• Digital competency with Office 365 and KPI dashboards, plus willingness to work in international cross-functional teams.
• Very good German at C1 level and very good English at B2 level are required.

Nice to have

• Previous experience leading service teams.

Culture & Benefits

• Varied, responsible, and challenging work with the opportunity to shape the Large Power Systems Service organization.
• 30 days of vacation.
• Company pension plan.
• Bicycle leasing, job ticket, and wellbeing allowance.
• Compensation according to the hirify.global compensation system.