Customer Onboarding Manager (SaaS)

Location: Germany

Company

hirify.global is a global SaaS company providing venue-management software for leisure and attractions businesses, including ticketing, point-of-sale, CRM, kiosks, memberships, and digital waivers.

What you will do

• Manage the end-to-end onboarding of new customer accounts.
• Plan and deliver onboarding projects on time and to a high standard.
• Become an expert in the hirify.global platform and configure customer accounts based on business requirements.
• Train and advise customers on best practices for using the platform.
• Build customer relationships that support retention and loyalty.
• Collaborate cross-functionally, including with the payments team, to implement online and in-venue payment solutions.

Requirements

• Fluent German is required to support customers across Germany.
• Customer-facing onboarding, training, implementation, Customer Success, or similar SaaS experience.
• Strong project management, communication, organization, time management, and resource management skills.
• Ability to learn new systems quickly, solve problems, manage multiple projects, and work autonomously.
• Process-driven, proactive, adaptable, and focused on efficiency and scalability.

Nice to have

• Experience in the leisure and attractions industry.
• Multi-industry SaaS experience.

Culture & Benefits

• Flexible work environment with access to WeWork depending on location.
• 20 days of paid time off, 10 sick days, and 13 paid holidays.
• Paid parental leave of 16 weeks for primary carers and 4 weeks for secondary carers.
• Team Member Assistance Program with health and well-being support, coaching, education modules, and webinars.
• Opportunity to work on a category-leading product in a high-growth industry.