Mobile Customer Account Manager

Location: El Salvador

Company

hirify.global provides a subscription commerce platform for selling and managing digital products and services, while its vCom subsidiary provides IT lifecycle management solutions for midsize companies.

What you will do

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
• Own mobile conversion and upgrade opportunities from customer outreach and pricing requests through execution.
• Coordinate internal teams to deliver customer commitments and manage assigned sales opportunities.
• Use mobile technology expertise, account data, and customer analytics to recommend solutions and prioritize opportunities.
• Maintain a disciplined pipeline supporting conversion, upgrade, retention, and booking-growth goals.
• Document account activity and recommend process improvements that enhance customer experience and operational efficiency.

Requirements

• At least 2 years of client relations or account management experience.
• At least 2 years of experience with mobile, cellular, IoT, or related technology solutions.
• Experience managing B2B sales opportunities, customer conversions, upgrades, or renewals.
• Ability to interpret account data and use it to prioritize customer actions.
• Clear written and verbal communication skills for advising customers and coordinating with internal stakeholders.
• Strong organization and judgment when managing concurrent customer needs, deadlines, and follow-through.

Nice to have

• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Values-driven culture centered on being seen, being yourself, and doing your best work.
• Inclusive environment that supports diversity of backgrounds, experiences, identities, and perspectives.
• Human oversight is maintained when AI tools assist with recruitment administration.