19 дней назад
Customer Success Specialist (Healthcare Insurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Specialist (Healthcare Insurance): Managing onboarding and ongoing support for key accounts in a prevention insurance platform with an accent on complex administration, payroll, invoicing, and billing topics. Focus on resolving sensitive operational issues, preventing account blockers, and designing scalable processes for customer success in Belgium.
Location: Anywhere in Belgium; legal eligibility to work from Belgium is required. Remote work flexibility is available, with occasional onsite collaboration.
Company
A healthcare company building a prevention insurance product that combines insurance, prevention, and care in one user experience, serving companies and members across multiple markets.
What you will do
- Train and onboard administrators on the product, workflows, affiliations, payroll management, and invoicing.
- Own end-to-end support for a portfolio of 5–10 key accounts, investigating issues and coordinating timely resolutions.
- Manage complex, sensitive, and high-stakes conversations with administrators.
- Anticipate affiliation, payroll, and invoicing risks before they affect customers.
- Design scalable processes, playbooks, documentation, and tooling for the function in Belgium.
- Collaborate with Key Account Managers, Pre-Sales, Customer Success Managers, Operations, and Product Specialists.
Requirements
- Must be legally eligible to work from Belgium.
- Full working proficiency in Dutch and English, written and spoken.
- Previous B2B customer-facing experience in Customer Success, teaching, communication, or a similar role.
- Strong ownership, autonomy, organization, time management, and problem-solving skills.
- Empathy, active listening, pedagogical skills, and confidence handling complex conversations.
- Comfort using digital tools and communicating through email, video calls, phone calls, and occasional onsite meetings.
Nice to have
- Experience in sales-facing roles such as Account Executive or Sales.
- Understanding of the Belgian healthcare system.
Culture & Benefits
- Remote work flexibility with value placed on in-person collaboration.
- Opportunities to shape processes, tooling, and ways of working as the function grows.
- Collaborative environment with knowledge sharing and cross-functional work.
- Stimulating work environment with cultural values focused on innovative ways of working.
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