Support Service Manager (UAV)

Location: Kyiv region, Ukraine; onsite in the office 5 days per week. Three available shifts: 08:00–17:00, 12:00–21:00, or 23:00–07:00. A shuttle is available from the nearest metro station.

Company

Producer of unmanned aerial vehicles used by the Ukrainian armed forces, focused on aerial data technology and customer-centric technical expertise.

What you will do

• Provide user support through inbound chats and calls.
• Identify client issues, document cases in the CRM system, and analyze problems to find solutions.
• Coordinate with internal departments to resolve user issues and prepare relevant reports.
• Prepare documents for receiving and issuing UAVs and components after repair.
• Prepare incident reports and communicate with the manufacturer.

Requirements

• High proficiency in English.
• Responsibility, strong organizational skills, and excellent communication skills.
• Ability to write clear and concise correspondence quickly without compromising quality.
• Experience in online chat or technical support is preferred.
• Availability to work onsite in the Kyiv region and follow one of the three listed shifts.

Nice to have

• German or other additional languages.
• Experience in online chat or technical support.

Culture & Benefits

• Shuttle service from the nearest metro station.
• Culture focused on combined technical expertise and customer-centric support.
• Emphasis on technological excellence, ambitious projects, and professional growth.
• Opportunity to contribute to UAV technology supporting Ukraine.