Customer Service Representative - Customer Care (Technical Support)

Location: Cairo, Egypt

Salary: 20,800 EGP net per month, plus a 1,100 EGP overnight allowance.

Company

hirify.global is hiring for a customer care role focused on technical support and customer service.

What you will do

• Provide professional technical support and troubleshoot customer issues.
• Identify and resolve technical problems efficiently.
• Guide customers through solutions clearly and professionally.
• Document customer interactions and reported issues accurately.
• Deliver a strong customer experience while meeting performance standards.
• Work effectively in a fast-paced, team-oriented environment.

Requirements

• Excellent English communication skills.
• Strong problem-solving and troubleshooting abilities.
• Good computer and technical skills.
• Customer-focused attitude and professional communication.
• Ability to multitask and work under pressure.
• Willingness to work rotational shifts, including overnight shifts.

Nice to have

• Previous technical support or customer service experience.

Culture & Benefits

• Full-time employment.
• Work in a fast-paced, team-oriented environment.
• Overnight allowance of 1,100 EGP.