20 дней назад
Customer Delivery Manager (IT Service Management)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Delivery Manager (IT Service Management): Managing customer-facing delivery of managed services in Norway with an accent on service governance, operational performance, stakeholder leadership, and continuous improvement. Focus on coordinating distributed teams, resolving complex incidents and escalations, improving service efficiency, and connecting operational data with customer and commercial outcomes.
Location: Fornebu, Oslo, Norway
Company
provides technology and managed services in an international business environment.
What you will do
- Build trusted relationships with customer stakeholders at operational, management, and executive levels.
- Serve as the primary contact for service delivery performance, governance, operational issues, and escalations.
- Lead service and business reviews, coordinating priorities, risks, performance, and improvement actions.
- Coordinate cross-functional and geographically distributed teams to deliver contracted services against agreed service levels.
- Monitor service health, incidents, risks, costs, and performance trends while driving corrective and preventive actions.
- Lead continuous improvement and transformation initiatives and identify service expansion opportunities with account and sales teams.
Requirements
- Bachelor’s or graduate degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
- Typically 5–10 years of experience in customer-facing service delivery, IT service management, managed services, business operations, or customer success.
- Experience with enterprise customers, complex service environments, and coordination across multiple stakeholders and regions.
- Strong communication, presentation, negotiation, influencing, analytical, problem-solving, and commercial skills.
- Fluent Norwegian and English, both written and spoken.
- Ability to work effectively with remote and virtual teams and manage multiple priorities.
Nice to have
- ITIL, Six Sigma, or another relevant service management or process improvement certification.
- Experience with managed workplace services, infrastructure services, outsourcing, or customer success environments.
- Experience leading transformation or continuous improvement initiatives.
Culture & Benefits
- Collaborative and international working environment.
- Visible role supporting customer objectives through governance and operational excellence.
- Opportunity to combine customer leadership, service management, transformation, and commercial awareness.
- Full-time schedule with no shift premium.
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