Senior IT Application Support (Banking)

Location: Bangkok, Thailand; permanent onsite position

Company

hirify.global is an independent technology consulting firm providing technology guidance and solutions to businesses through an international team across more than 60 countries.

What you will do

• Provide L2/L3 support for business-critical banking applications and services.
• Own complex production incidents and resolve them within agreed SLAs.
• Monitor application health, perform daily checks, and identify potential production issues.
• Troubleshoot issues using UNIX/Linux commands, application logs, SQL queries, and monitoring tools.
• Perform root-cause analysis and coordinate corrective and preventive actions with business users, developers, infrastructure teams, vendors, and other stakeholders.
• Support deployments, releases, maintenance, production changes, documentation, runbooks, and knowledge sharing with junior support team members.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in application support, production support, or a similar technical support role.
• Previous banking or financial services experience is mandatory.
• Strong hands-on experience with production banking applications, UNIX/Linux, SQL, incident management, change management, troubleshooting, escalation, and root-cause analysis.
• Professional working proficiency in English and Thai is required.
• Ability to work independently under pressure, take ownership of production issues, coordinate stakeholders, and participate in on-call or after-hours support when required.

Nice to have

• Experience with Thai banking applications, payment systems, PromptPay, BAHTNET, ITMX, or interbank payment systems.
• Knowledge of E-Withholding Tax, ThaiBMA, SSO, or other regulatory and government integrations.
• Experience with payment, clearing, settlement, transaction-processing, monitoring, observability, ServiceNow, Jira, or similar tools.
• Experience mentoring junior support analysts or acting as a technical lead.

Culture & Benefits

• International workplace with colleagues from more than 110 nationalities.
• Internal Academy with more than 250 training modules.
• Opportunities for professional growth and leadership development.
• Regular afterwork and team-building events.
• Participation in CSR initiatives, including the WeCare Together program.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, with the number adjusted to the seniority level.
• Potential case study, technical assessment, role play, or problem-solving exercise.