Global Software Support Engineer (Frontend)

Location: Hsinchu or Linkou, Taiwan

Company

hirify.global develops materials science and engineering solutions, equipment, and software for semiconductor and advanced display manufacturing.

What you will do

• Understand and resolve low-complexity equipment software application and system issues with some supervision.
• Provide customer software support through the software ticketing system.
• Assist with analyzing software issues reported by field engineers on customer equipment.
• Learn product software, troubleshooting tools, infrastructure, documentation, and installation or upgrade procedures.
• Complete required company training and product certifications.

Requirements

• Strong experience developing web applications with HTML, CSS, TypeScript, and JavaScript.
• Experience with modern frontend frameworks and decoupled frontend architectures.
• Proficiency in C# or another object-oriented programming language.
• Understanding of UI/UX design principles and ability to create intuitive user interfaces.
• Conceptual knowledge of software support, troubleshooting procedures, and standard problem-solving practices.

Nice to have

• Experience with DevOps practices, CI/CD, containerization, and Git.
• Experience with virtualization and cloud platforms such as Azure, AWS, or Google Cloud Platform.
• Programming experience in Python.
• Experience with relational and NoSQL databases, including MySQL, MariaDB, and MongoDB.

Culture & Benefits

• Supportive environment focused on learning, professional development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Full-time employment with approximately 10% travel.
• New college graduate position; no relocation eligibility.