Group Manager, Customer Intelligence (AI)

Location: Mountain View, California or Atlanta, Georgia, United States

Base pay: $219,500–$297,000, with potential cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform whose products include TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Set the vision, charter, and roadmap for the Customer Intelligence team.
• Advise VP and Director-level leaders on strategy, high-stakes decisions, learning plans, and measurement.
• Lead complex strategy projects by framing problems, developing hypotheses, conducting analysis, and delivering recommendations.
• Connect customer insights to business operations, planning cycles, execution, and portfolio-level opportunity assessment.
• Build AI-native approaches for capturing, analyzing, and delivering customer insights.
• Coach and develop insights professionals while attracting and retaining diverse talent.

Requirements

• 10+ years of experience in customer insights, strategy, analytics, management consulting, or a related field.
• 3+ years of experience leading and developing teams.
• Experience advising senior executives on complex, high-stakes decisions.
• Hands-on experience leading research, voice-of-customer, analytics, and multi-method insights projects.
• Strong problem solving, business judgment, data analysis, executive communication, and stakeholder influence skills.
• Active use of AI to accelerate and expand insights work.

Nice to have

• Experience at a top-tier management consulting firm or in corporate strategy or business operations.
• Background in fintech, SaaS, small business software, or experience working with small businesses or accountants.

Culture & Benefits

• Competitive compensation with pay-for-performance rewards.
• Potential cash bonus and equity rewards.
• Employee benefits provided under applicable company plans and programs.
• Work focused on improving financial outcomes for small businesses and their customers.