New Merchant Support Specialist

TL;DR

New Merchant Support Specialist: Managing the full merchant onboarding process and relationship management on a cross-border B2B marketplace platform with an accent on lead identification, onboarding support, and merchant success. Focus on ensuring high-quality product listings, KYC verification, and maintaining strong merchant relationships.

Location: Remote

Company

hirify.global is a cross-border B2B marketplace part of Joom Group, an international e-commerce tech company with headquarters in Lisbon, Portugal.

What you will do

• Identify and validate high-potential merchant leads based on criteria
• Present hirify.global’s value proposition to encourage merchant registration
• Support merchants through onboarding including registration, KYC, and training
• Guide merchants to create compliant, high-quality product listings
• Maintain strong relationships as primary contact for onboarding inquiries

Requirements

• 2+ years experience in sales and new merchant management
• Experience in sales or customer support
• Good communication and sales skills
• Flexibility and adaptability to work autonomously in diverse cultural environments

Culture & Benefits

• Remote work
• 5 days paid annual leave
• Social insurance according to national law
• Opportunities for individual development