Senior Forward Deployed Engineer (Cybersecurity)

Location: Singapore Engineering; hybrid work from the local hirify.global office with occasional travel to customer sites

Salary: $140,000–$170,000 base salary per year, plus benefits and potential incentive plans

Company

hirify.global develops cybersecurity products that protect organizations from cybercriminal activity, including the Incydr data security platform.

What you will do

• Diagnose and resolve customer technical issues, including deployment problems, performance bottlenecks, and operational health concerns.
• Own technical engagements from initial diagnosis through resolution while working directly with customers and internal account teams.
• Build and troubleshoot custom scripts and integrations tailored to individual customer environments.
• Use the Incydr codebase, deployment tooling, logging, and telemetry to investigate issues and ship fixes through the standard review process.
• Partner with engineering on complex product issues by providing reproduction steps, technical details, and root-cause hypotheses.
• Train and enable customer teams through documentation, working sessions, and hands-on pairing, while feeding recurring patterns back into the product roadmap.

Requirements

• 5+ years of software development experience, including troubleshooting or supporting software with customers or in live production environments.
• Ability to independently navigate an unfamiliar codebase, diagnose issues, and contribute reviewed fixes.
• Practical experience building purpose-specific scripts and integrations, including daily use of AI coding assistants and agents.
• Confidence leading technical conversations, troubleshooting sessions, and working meetings directly with customers.
• Ability to investigate problems with incomplete information and translate technical root causes for both customers and engineering teams.
• Strong written and verbal communication skills.

Nice to have

• Experience with endpoint agents, device management, or deploying software across large and varied device fleets.
• Experience with identity and directory synchronization, including SCIM, or enterprise single sign-on integrations.
• Experience building internal tools, playbooks, or automations for non-engineering teams.
• Background in professional services, solutions engineering, technical account management, support, or a similar customer-facing technical role.
• Knowledge of data security, data loss prevention, or insider risk concepts.

Culture & Benefits

• AI-first engineering organization using AI-powered development tools across engineering work.
• Inclusive and diverse workplace with equal-opportunity and affirmative-action commitments.
• Benefits and potential incentive plans provided according to company policy and local regulations.
• Employment is subject to applicable background checks conducted in accordance with local law.