IT Service Delivery Hero (Fixed-Term)

Location: Dubai, United Arab Emirates; part-time, temporary assignment for six months.

Company

hirify.global is a global hospitality group focused on operational excellence, governance, innovation, and ethical business practices.

What you will do

• Lead and support two IT Support Specialists, ensuring high-quality end-user services and adherence to service levels.
• Oversee incident, service request, and technical issue resolution while tracking recurring problems and operational metrics.
• Support senior leaders and business functions, acting as the primary IT contact for corporate stakeholders, Tech for Hotels, and CTS.
• Manage IT asset lifecycles, including procurement, deployment, upgrades, transfers, disposals, inventory reconciliation, and audit documentation.
• Manage technology vendors, service providers, telecommunications partners, contracts, renewals, procurement activities, and invoice follow-up.
• Coordinate regional and global projects, continuity planning, automation, knowledge transfer, access management, and governance activities.

Requirements

• 5–7 years of experience managing IT support, service delivery, or IT operations.
• Bachelor’s degree in Information Technology or Computer Science and ITIL certification.
• Experience with stakeholder engagement, vendor management, cross-functional collaboration, ITSM, asset management, procurement, and technology budgets.
• Strong communication and interpersonal skills, with sound judgment when handling sensitive and business-critical issues.
• Fluent English communication skills required.
• Experience in a multinational hospitality organization and familiarity with hirify.global technology standards or regional stakeholders are advantageous.

Nice to have

• Additional regional language capabilities.
• Experience with hirify.global governance frameworks and regional technology structures.

Culture & Benefits

• Work within a global hospitality organization committed to diversity, inclusion, innovation, and excellence.
• Collaborate across local, regional, and global technology functions in a multicultural environment.
• Contribute to projects that shape customer experiences and operational efficiency.
• Access opportunities for professional growth and continuous learning.