Senior Project Manager (Amazon Connect)

Location: Canada; 100% remote. The role may require up to 50% travel depending on business needs.

Salary: CAD 131,520–157,824 per year, plus potential bonuses, commissions, equity, and other incentives.

Company

An AI-first cloud services company delivering AWS, generative and agentic AI, cloud modernization, data, DevOps, security, and customer experience solutions.

What you will do

• Lead Amazon Connect implementation projects from discovery through client handoff.
• Develop project plans, manage scope, schedules, budgets, risks, dependencies, and stakeholder communications.
• Oversee contact flows, queues, routing strategies, IVR, agent workspaces, and integrations with CRM and enterprise systems.
• Coordinate AI-powered features using Amazon Lex, Amazon Polly, and other AWS services.
• Manage analytics and reporting solutions with Amazon Kinesis, Amazon S3, and Amazon QuickSight.
• Guide testing, CI/CD deployment, knowledge transfer, continuous improvement, and mentoring of junior team members.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of technical project management experience and 3+ years working with AWS cloud technologies.
• Experience with contact center technologies, customer experience solutions, and complex technical implementations.
• Strong client relationship management and communication skills, including the ability to explain technical concepts to diverse audiences.
• Project management certification such as PMP, PRINCE2, Scrum Master, or equivalent.
• Experience with Agile and Waterfall methodologies.

Nice to have

• AWS Solutions Architect certification and hands-on Amazon Connect implementation experience.
• Knowledge of Lambda, API Gateway, DynamoDB, S3, Kinesis, CloudFormation, IAM, CloudWatch, Step Functions, and EventBridge.
• Experience with IVR, CTI, telephony, CRM platforms, scripting, infrastructure as code, or contact center operations.
• Familiarity with natural language understanding, speech recognition, and other AI/ML technologies.

Culture & Benefits

• 100% remote work with a worldwide team.
• Premium coverage for the employee and dependents, long-term disability protection, pension matching, sick leave, paid holidays, and parental leave.
• Unlimited vacation, professional development planning, learning and development funding, and paid exams and certifications.
• Phantom equity, peer bonus awards, a laptop and tools, and equipment and office stipends.
• Inclusive workplace focused on fairness, transparency, belonging, and equal opportunity.

Hiring process

• Applications may be supported by AI or automated screening and evaluation tools.
• Final hiring decisions are made by trained recruitment professionals.