Network Customer Relationship Manager (Telecom)

Location: El Salvador

Company

A subscription commerce and IT lifecycle management provider helping organizations sell, purchase, and manage digital, network, telecom, cloud, and other technology services.

What you will do

• Manage a portfolio of network customer accounts to protect revenue, improve retention, and grow bookings through renewals, upgrades, and new sales.
• Own re-term, renewal, and upgrade opportunities from customer outreach and pricing requests through execution.
• Coordinate internal teams, carriers, and vendors to deliver customer commitments.
• Recommend network and telecom solutions using account data and customer business context.
• Handle escalations, service changes, disconnect requests, inquiries, and incident resolution.
• Maintain account documentation, manage the opportunity pipeline, and identify process improvements.

Requirements

• 3+ years of client relations or account management experience.
• At least 1 year of B2B sales-related experience.
• Experience with telecommunications, networking, internet, data, cloud, or related technology solutions.
• Experience managing renewals, re-terms, upgrades, or conversion opportunities while maintaining long-term client relationships.
• Ability to interpret account data and present complex information clearly.
• Strong written and verbal communication, organization, judgment, and follow-through across concurrent priorities.

Nice to have

• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Values-driven culture focused on inclusion, individuality, and enabling people to do their best work.
• Commitment to diversity across race, religion, age, sexual orientation, gender identity, disability, and other intersecting identities.
• Recruitment administration may use AI tools under human oversight; hiring decisions are made by people.