Senior Community Manager, Programs & Advocacy

Location: Canada

Salary: $105,700–$165,100 annual salary range; $180,000 annual salary at the accomplished stage.

Company

hirify.global provides software and community programs that help healthcare practitioners run and grow their practices.

What you will do

• Own and develop recognition, rewards, advocacy, and ambassador-style programs for community members.
• Shape swag initiatives, including a customer-facing store, event experiences, and potential brand partnerships.
• Build a structured, repeatable in-person events program including meetups, campaign gatherings, and roundtables.
• Support the Bursary Program and Community Creator Program, and help launch the Community Champions Program.
• Develop tailored programs for practitioner verticals such as manual therapy, medical, and behavioral health.
• Create scalable playbooks, templates, and processes using AI, while collaborating with Marketing, Customer Support, and other teams.

Requirements

• 5+ years of experience managing community, customer advocacy, or ambassador programs, including scaling a program from the ground up.
• Experience in a customer-facing function such as support, community, or customer success, with the ability to use metrics to improve programs.
• Strong project management skills, including running concurrent programs, campaigns, or events and managing budgets.
• Fluency with AI tools and experience using Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot.
• High autonomy, strong prioritization, and the ability to execute independently with minimal guidance.
• Empathy for healthcare practitioners and a strong focus on creating personal, customer-centered experiences.

Culture & Benefits

• Senior individual contributor role reporting directly to the Director of Community.
• Work closely with a five-person Community & Customer Advocacy team and cross-functional partners.
• Regular career development conversations and compensation growth tied to experience and contribution.
• Comprehensive benefits package.