Field Service Manager (Gaming)

Location: Orange, Central West NSW, Australia

Company

hirify.global is a global gaming content, technology, and entertainment company operating across land-based gaming, social casino, and online real-money gaming.

What you will do

• Manage customer expectations, relationships, meetings, feedback, and service concerns.
• Coordinate service contracts, resolve delivery issues, and ensure SLA compliance.
• Lead, mentor, train, roster, and support Field Service personnel.
• Conduct venue, vehicle, and tool audits and ensure compliance with WH&S requirements.
• Monitor performance data and dashboards, prepare reports, and manage fault resolution calls.
• Manage parts inventory and coordinate P&L activities, including overtime and contract revenue.

Requirements

• Prior experience managing a team and leading service delivery.
• Strong customer orientation, communication, problem-solving, and attention to detail.
• Ability to build and maintain cross-functional relationships.
• Strong computer skills and basic knowledge of P&L requirements.
• Ability to analyze data and produce insightful reports.
• Ability to guide others by example.

Nice to have

• Experience in the gaming industry or a related field.

Culture & Benefits

• Opportunity to work for an established global leader in gaming entertainment.
• Global career opportunities.
• Potential eligibility for annual bonuses and incentives, depending on role and location.
• Potential access to health and wellbeing benefits, paid time off, retirement plans, insurance, and local statutory benefits.
• Specific compensation details are discussed during recruitment.