Advisor, Customer Success Engineer, Spanish Speaker (Identity and Access Management)

Location: Mexico, Mexico

Company

RSA provides identity and access management solutions for organizations across financial services, healthcare, energy, technology services, and other industries.

What you will do

• Deliver post-sales implementation, initial setup, and configuration of RSA products and cloud solutions.
• Help customers deploy solutions smoothly and realize value from their purchases.
• Provide ongoing technical expertise, product guidance, demos, workshops, and best-practice recommendations.
• Review customer usage, resolve technical challenges, and promote adoption of new features and updates.
• Represent customer needs to product and engineering teams and collaborate with sales and account management on requirements and growth opportunities.
• Build long-term customer relationships by understanding business needs and coordinating with key stakeholders.

Requirements

• 5+ years of professional experience, including at least 3 years in customer success or presales roles.
• Strong customer relationship management, interpersonal, time management, and cross-functional collaboration skills.
• German or Spanish language proficiency is required.
• Technical knowledge of networking concepts, including DNS, load balancers, virtual networks, and firewalls.
• Experience with security concepts, cloud solutions, IAM, Linux, and Active Directory.
• Knowledge of MFA, SSO, SAML, OAuth, OIDC, SCIM API, encryption, certificates, compliance, AWS, Azure, and SaaS.

Nice to have

• Engineering degree.
• CCNA certification.

Culture & Benefits

• Work with identity and access management products used by organizations worldwide.
• Collaborate across customer success, sales, product, engineering, and account management functions.
• Contribute customer feedback to product and engineering improvements.
• Equal employment opportunity and a workplace free from discrimination and harassment.