Consultant, Customer Success Engineer, Spanish Speaker (Identity and Access Management)

Location: Cairo, Egypt

Company

RSA provides identity and access management solutions for organizations across financial services, healthcare, energy, technology services, and other industries.

What you will do

• Deliver post-sales implementation, initial setup, and configuration of RSA products and cloud solutions.
• Support customer adoption, deployment, product usage, and ongoing technical upkeep.
• Provide demos, workshops, best-practice guidance, and education on product features and updates.
• Resolve technical challenges and act as the customer advocate with product and engineering teams.
• Review customer usage, recommend improvements, and identify adoption, upselling, and cross-selling opportunities.
• Collaborate with sales and account management teams to align configurations with customer requirements.

Requirements

• 9+ years of professional experience, including at least 3 years in customer success or presales.
• German or Spanish language proficiency is required.
• Strong interpersonal, customer relationship management, technical, time management, and cross-functional collaboration skills.
• Knowledge of network concepts including DNS, load balancers, virtual networks, and firewalls.
• Knowledge of security concepts including Zero Trust, encryption, certificates, and compliance.
• Experience with cloud solutions, IAM, MFA, SSO, SAML, OAuth, OIDC Connect, Linux, and Active Directory.

Nice to have

• Engineering degree.
• CCNA certification.

Culture & Benefits

• Work in a customer-facing role focused on secure digital identity and access.
• Collaborate with sales, product, engineering, and account management functions.
• Contribute customer feedback to product and engineering improvements.
• RSA provides an equal employment opportunity workplace free from discrimination and harassment.