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1 час назад

Customer Service Representative (Technical Support)

Формат работы
onsite
Тип работы
fulltime
Английский
c1
Страна
Egypt
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR
Customer Service Representative (Technical Support): Providing technical support and troubleshooting for customers in a fast-paced, team-oriented environment with an accent on clear communication, issue resolution, and accurate documentation. Focus on guiding customers through solutions, meeting performance standards, and handling rotational and overnight shifts.

Location: Cairo, Egypt

Company

hirify.global provides customer service and technical support operations.

What you will do

  • Provide professional technical support and troubleshoot customer issues.
  • Identify and resolve technical problems efficiently.
  • Guide customers through solutions clearly and professionally.
  • Document customer interactions and reported issues accurately.
  • Deliver a strong customer experience while meeting performance standards.
  • Work effectively in a fast-paced, team-oriented environment.

Requirements

  • Excellent English communication skills.
  • Strong problem-solving and troubleshooting abilities.
  • Good computer and technical skills.
  • Customer-focused and professional attitude.
  • Ability to multitask and work under pressure.
  • Willingness to work rotational shifts, including overnight shifts.

Nice to have

  • Previous technical support or customer service experience.

Culture & Benefits

  • Full-time employment.
  • Fast-paced, team-oriented work environment.

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