14 дней назад
Customer Community & Advocacy Manager (F/M/D)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Community & Advocacy Manager (SaaS/customer advocacy): Building and managing a global customer community program for BIM design software with an accent on community engagement, customer education, and cross-functional collaboration. Focus on launching the online community platform, establishing moderation and governance practices, developing customer advocacy programs, and analyzing engagement and support deflection metrics.
Location: Germany, Munich (office or hybrid) or Remote Germany
Company
ALLPLAN provides BIM design software and integrated cloud technology for architecture, engineering, construction, and prefabrication projects as part of the .
What you will do
- Support and execute the global customer community strategy with Customer Success, Support, Product, Marketing, and regional teams.
- Help evaluate, implement, and manage a scalable online community platform.
- Launch, moderate, and grow the community through user groups, virtual events, forums, ambassador activities, and peer-learning programs.
- Turn recurring customer questions and feedback into community content, knowledge resources, and self-service opportunities.
- Establish governance, moderation, and engagement guidelines for inclusive, customer-focused interactions.
- Track engagement, participation, content contribution, advocacy, self-service usage, and support deflection metrics, and identify customer advocates for references, testimonials, events, and advisory activities.
Requirements
- BA/BS degree or relevant training and education.
- 5+ years of experience in community management, customer success, customer marketing, customer advocacy, or customer engagement.
- Hands-on experience managing customer communities, advocacy programs, customer marketing programs, or engagement initiatives in a SaaS, technology, or B2B environment.
- Strong program management, communication, collaboration, moderation, and digital customer experience skills.
- Experience tracking engagement, adoption, content performance, or customer program metrics.
- Proficient at C1 or C2 level in German and English.
Nice to have
- Experience launching or significantly expanding an online customer community.
Culture & Benefits
- Work in an office, hybrid, or remote setup within Germany.
- Collaborate across Customer Success, Support, Product, Marketing, and regional teams.
- Contribute to a new global community initiative with responsibility for its operating model and growth.
- Equal opportunity workplace committed to non-discrimination across personal characteristics and backgrounds.
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