Senior Strategic Account Manager

Location: Hybrid in NYC or Boston, with remote work available. Candidates must be authorized to work in the United States.

Base salary: $170,000–$180,000 per year, plus $40,000–$50,000 variable bonus, equity, and benefits.

Company

VideaHealth develops AI technology that helps dental clinicians improve care and patient outcomes.

What you will do

• Own end-to-end relationships and account strategies for a portfolio of strategic DSO partners.
• Build executive trust, increase adoption, and drive retention and expansion across complex customer accounts.
• Represent customer priorities internally and communicate Videa’s roadmap and commitments externally.
• Translate contracts into shared execution plans and coordinate Product, Engineering, Clinical, Finance, and executive stakeholders.
• Establish executive business reviews, account plans, reporting, and operating rhythms that provide visibility into account health.
• Build the playbook and governance model for Videa’s growing strategic accounts function.

Requirements

• 7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or a similarly regulated environment.
• Experience turning around stalled or underperforming accounts and explaining the drivers of improvement.
• Strong program and project management discipline with the ability to drive cross-functional work to completion.
• Executive presence with both C-suite sponsors and frontline practitioners.
• Commercial fluency and comfort partnering on contract terms and revenue outcomes without owning negotiations.
• Authorization to work in the United States is required.

Nice to have

• Experience with DSOs, multi-site healthcare groups, or other complex regulated customer bases.
• Background in management consulting, business operations, or program leadership.
• Experience earning trust with technical and clinical stakeholders.

Culture & Benefits

• Collaborative environment with shared context, open input, and mutual support.
• High standards combined with a grounded, fast-moving, learning-oriented approach.
• Competitive compensation, meaningful equity, and unlimited PTO.
• Company-paid dental and vision coverage with generous medical contributions.
• Opportunity to work on AI technology used by clinicians every day.