24 дня назад
Senior ServiceNow Technical Consultant / Tech Lead (ServiceNow)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior ServiceNow Technical Consultant / Tech Lead (ServiceNow): Designing and delivering enterprise-scale ServiceNow ITSM and ITOM solutions for clients in Chile or Colombia with an accent on technical leadership, Observability, CMDB governance, integrations, and platform automation. Focus on leading implementation teams, defining solution architecture, building REST/SOAP and MID Server integrations, and optimizing complex digital transformation programs.
Location: Bogota, Colombia; must be based in Chile or Colombia, or willing to relocate
Company
delivers mission-critical IT services across enterprise technology, including applications, analytics, security, cloud, IT outsourcing, and modern workplace solutions.
What you will do
- Lead technical teams delivering ServiceNow implementations and support services.
- Design, develop, implement, and optimize end-to-end ServiceNow solutions across enterprise environments.
- Configure and customize ITSM modules, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management.
- Implement and support ITOM capabilities, with a focus on ServiceNow Observability.
- Develop integrations with external systems using REST, SOAP, APIs, and MID Servers.
- Provide technical governance, participate in presales, estimate delivery effort, and support Agile improvement initiatives.
Requirements
- 5–7+ years of overall IT experience and 5+ years of ServiceNow consulting and technical implementation experience.
- Experience leading technical implementation and support teams.
- Mandatory CSA (Certified System Administrator) certification.
- Strong expertise in ServiceNow development and scripting, ITSM, ITOM, Observability, CMDB architecture, portals, integrations, workflows, and automation.
- Advanced Spanish is required.
- Must be based in Chile or Colombia, or willing to relocate. Experience in multinational delivery organizations is required.
Nice to have
- ITIL Foundation, CAD, CIS-ITSM, CIS-Discovery, CIS-Service Mapping, CIS-Event Management, CIS-Data Foundations, CSM, or other ServiceNow certifications.
- Experience with Now Assist and Agentic AI capabilities.
- Solution architecture, enterprise design, large-scale digital transformation, consulting, and customer-facing experience.
- Technical leadership, team management, stakeholder management, and experience in multicultural LATAM environments.
Culture & Benefits
- In-person collaboration is prioritized while flexibility supports wellbeing, productivity, and individual work styles.
- Learning, diversity, inclusion, ethics, and corporate citizenship are emphasized.
- Work with globally and locally distributed teams focused on customer success.
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