24 дня назад
Incident Operations Lead (FinTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Incident Operations Lead (FinTech): Building and leading Alpaca's major-incident command function across EMEA and AMER, with an accent on severity models, 24x7 follow-the-sun coverage, escalation paths, and reliability KPIs. Focus on coordinating engineering, SRE, Risk, and partner communications during critical incidents, and building AI agent workflows for incident setup, timeline assembly, RCA drafting, and follow-up tracking.
Location: Remote within EMEA or AMER
Benefits include a one-time USD $500 home-office setup payment and a USD $150 monthly stipend.
Company
is a US-headquartered financial technology company providing brokerage infrastructure and APIs for stocks, ETFs, options, crypto, fixed income, and 24/5 trading.
What you will do
- Build and lead the incident operations function, including recruiting and certifying Incident Commanders.
- Establish 24x7 follow-the-sun coverage across APAC, EMEA, and AMER, with regional handoffs and personal roster participation.
- Own severity models, escalation paths, service ownership data, incident communications, and update cadences.
- Coordinate engineering, technical support, SRE, Risk, partner communications, and reliability programme management during and after incidents.
- Define reliable response and mitigation KPIs, establish baselines, and track overdue reviews and post-incident actions.
- Develop AI-powered workflows and agents for incident setup, timeline generation, RCA drafting, action tracking, and review follow-ups.
Requirements
- Experience standing up an incident command or major-incident function, including ownership of severity models, rosters, and adoption across teams.
- 5+ years in production engineering, SRE, or technical operations with hands-on command of high-severity incidents.
- Experience leading distributed teams across time zones and operating a 24x7 rotation.
- Ability to influence engineers without direct management authority, make and defend severity decisions, and communicate clearly during outages.
- Experience building trusted reliability metrics and understanding FinTech and the operational risks of API-driven financial platforms.
- Remote work is limited to EMEA or AMER.
Nice to have
- ITIL, Major Incident Management, or crisis management training.
- Experience running certification, game day, drill, or responder training programmes.
- Familiarity with modern incident management and on-call platforms.
- Experience with regulated financial services requirements such as DORA, Reg SCI, or FINRA.
- Online securities trading, capital markets, or other regulated market-hours-sensitive experience.
Culture & Benefits
- Work with a globally distributed team of more than 400 members.
- Health benefits and stock options.
- One-time USD $500 home-office setup payment.
- USD $150 monthly stipend via a Brex Card.
- Values include curiosity, empathy, accountability, and blameless learning from incidents.
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